Client Sutter Medical Center Castro Valley’s Social Media Program Wins a 2009 SNCR Award for Excellence and Innovation in New Communications

An animated fly-over video of what the new Sutter Medical Center Castro Valley/Eden Medical Center hospital will look like when completed in 2013. Produced by The Devenney Group, the architecture firm for the new hospital.

From: Highlights of the Past Year at Our Company—originally posted on December 10, 2009; updated June 1, 2010 and re-posted December 31, 2010 by popular request, in honor of our 30th Anniversary.

Rendering of the new Sutter Medical Center Castro Valley/Eden Medical Center, by The Devenney Group, Architects

Sutter Medical Center Castro Valley (the new Eden Medical Center) is still under construction, but it is already earning international recognition. The project’s social media program is the winner of the 2009 Society for New Communications Research (SNCR) Excellence in New Communications Award for External Communications & Communities in the Nonprofit Division.

The honors were shared with developers Creative Sage™/Cathryn Hrudicka & Associates and G2 Communications, Inc., social media strategy and communications consultants.

The award winners were announced at the 4th Annual SNCR Excellence in New Communications Awards gala at the Harvard Faculty Club in Cambridge, Massachusetts. Sutter Medical Center Castro Valley is a $320 million construction project to replace the old Eden Medical Center in Castro Valley.

The Society for New Communications Research awards program honors innovative organizations that are pioneering the use of social media, ICT, mobile media, online communities, and collaborative technologies in the areas of media, marketing, public relations, advertising, entertainment, education, politics and social initiatives.

“The Sutter Medical Center Castro Valley/Eden Medical Center social media program has been precedent-setting in the health care field. It has included using a variety of social media tools—a blog site with a Webcam, video, photos, architectural renderings and other multimedia content, plus popular social networks, such as Twitter, Facebook, YouTube, LinkedIn, and FriendFeed—to engage the community in open discussion about the design and construction of a new hospital,” said Project Communications Director Cassandra Clark. “We set out to reach new audiences and involve them in our process, and we discovered new ways to have conversations between the public and the project team, including the architects, engineers and president of the hospital. It’s a major shift in how we communicate, and we are seeing positive results.”

SNCR Senior Fellow Albert Maruggi nominated the Sutter Medical Center Castro Valley/Eden Medical Center Social Media Project, the first social media project of its kind undertaken by Sutter Health as a pilot program, for the award.

Business author Shel Israel, who is also a Senior SNCR Fellow and Advisory Board member, included the story of the Sutter Medical Center Castro Valley/Eden Medical Center social media project in his recently published book, Twitterville: How Businesses Can Thrive in the New Global Neighborhoods (pp. 103-105), and agreed with Mr. Maruggi that the SMCCV project could qualify for a SNCR Award. They both remarked that they “loved the story” and found this social media outreach project to be “unique, a first of its kind” as a health care community advocacy program.

“Sutter Medical Center Castro Valley/Eden Medical Center’s social media program is an impressive example of the successful and innovative use of new tools, technologies, solutions and practices to enhance communications and relationships,” commented Jen McClure, founder and president of the Society.

A list of winners and all the winning case studies submitted to this year’s SNCR awards program have been published on the Society’s website.

Cathryn Hrudicka accepted the 2009 SNCR Award for Excellence in New Communications at the Harvard Faculty Club. (Photo by Todd Van Hoosear)

Creative Sage™/Cathryn Hrudicka & Associates served as consulting integrated social media strategist, trainer and project manager for the winning project, along with G2 Communications, Inc. The winning case study was written by Cathryn Hrudicka, who accepted the award in Cambridge, Massachusetts, on behalf of Sutter Medical Center Castro Valley/Eden Medical Center and the two co-winner agencies. Sutter Health and its affiliate, Sutter Medical Center Castro Valley/Eden Medical Center, are recent clients.

A version of this announcement was also originally posted by Cassandra Clark, Project Communications Director, on the Sutter Medical Center Castro Valley/Eden Medical Center blog site.

[Update, May, 2012: The SNCR Award-winning blog, which was located at http://SutterMedicalCenterCastroValley.org, has now been moved and integrated with the Eden Medical Center web site newsroom. All of the original posts and comments are archived there, plus many new ones have been added. Following community input over the past three years, the name, "Eden Medical Center/Eden Hospital" will be retained, rather than "Sutter Medical Center Castro Valley." The original, award-winning blog site was designed by Mitra Creative.]

You can read about the entire list of 2009 SNCR Award Winners here.

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2 Comments

  1. Posted January 26, 2010 at 9:17 pm | Permalink

    As a Sutter marketing alum, it’s really exciting to see how Sutter is taking advantage of new ways to engage the community. Congrats!

  2. Posted February 7, 2010 at 12:41 pm | Permalink

    Thank you, Betsy, and my apologies for commenting here a bit late—I believe I may have connected with you at LinkedIn. We were very honored to win the 2009 SNCR Award with Sutter Medical Center Castro Valley / Eden Hospital, and since then, I’ve been very pleased to see the other Sutter Health affiliates become very active in integrating social media and online community outreach with their marketing, public relations, fundraising, employee communications and other departmental programs. All the best to you, and thank you again for your support.

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  1. [...] recent client, Sutter Medical Center Castro Valley (a Sutter Health affiliate), won the 2009 SNCR (Society for New Communications Research) Award for Excellence and Innovation in External [...]

  2. [...] recent client, Sutter Medical Center Castro Valley (a Sutter Health affiliate), won the 2009 SNCR (Society for New Communications Research) Award for Excellence and Innovation in External [...]

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